Accessibility Policy

1. Commitment to accessibility

At LaColada, we are committed to ensuring that our website is accessible to all people, regardless of their abilities or the technology they use to access the internet. We firmly believe that information about our self-service laundry services should be available to the entire Ponferrada and El Bierzo community.

We continuously work to improve the browsing experience for all our users, applying best practices in accessible web design and following guidelines established by international standards.

2. Accessibility standards applied

Our website has been developed taking into account the Web Content Accessibility Guidelines (WCAG) 2.1 from W3C, aiming to achieve AA conformance level. These guidelines help us make web content more accessible to people with visual, auditory, motor, or cognitive disabilities.

Additionally, we strive to comply with current Spanish regulations on accessibility, ensuring that information about schedules, prices, and services of our laundry is easily understandable and navigable.

3. Accessibility features implemented

To facilitate access to our website, we have implemented various technical and design measures:

• Clear semantic structure that allows logical and coherent navigation through keyboard and screen readers
• Adequate contrast between text and background to facilitate reading for people with vision problems
• Descriptive alternative texts on all relevant images of our facilities and equipment
• Scalable font sizes that adapt to user preferences
• Responsive design that ensures correct visualization on mobile devices and tablets
• Accessible contact forms with clear labels and understandable error messages
• Descriptive links that clearly indicate their destination
• Clear organization of information about services, schedules, and location

4. Accessible navigation

We have designed our website's navigation structure with ease of use in mind. Users can move through different sections using only the keyboard, via the Tab key and arrow keys. All interactive elements are clearly identifiable and activatable without the need for a mouse.

The main menu is organized intuitively, allowing quick access to information about our laundry and dryer services, opening hours, location in Ponferrada, and contact details.

5. Compatible technologies

This website is developed using standard and widely supported web technologies. It is compatible with major updated browsers such as Chrome, Firefox, Safari, Edge, and Opera, as well as popular screen readers like JAWS, NVDA, and VoiceOver.

We recommend keeping your web browser updated to enjoy the best browsing experience and the latest accessibility improvements we implement periodically.

6. Accessible multimedia content

Images of our facilities, industrial washers, and dryers include alternative descriptions that allow screen reader users to understand visual content. When we include videos or multimedia content, we strive to provide textual alternatives or subtitles when possible.

7. Downloadable documents and resources

Documents we make available to our users, such as pricing information or usage instructions, are created following accessibility criteria. We use standard formats and ensure they are compatible with assistive technologies.

8. Continuous improvement

We are aware that web accessibility is a continuous improvement process. Although we strive to maintain the highest standards, some areas of our site may need additional updates. We are committed to regular evaluation of our website and implementation of improvements based on new technologies and standards.

We conduct periodic reviews of the site's content and structure to identify and correct potential accessibility barriers, ensuring that all our customers can easily access the information they need about our self-service laundry services in Ponferrada.

9. Comments and suggestions

Your opinion is very important to us. If you encounter any difficulty navigating our website or have suggestions on how we could improve accessibility, we invite you to contact us. We greatly value this type of feedback, as it helps us identify areas for improvement that we may not have considered.

You can reach us through:

• Phone: 650 09 82 13
• Email: lacoladaponferrada@gmail.com
• In-person visit: C. San Valerio, 19, 24400 Ponferrada, León

We commit to responding to all accessibility-related inquiries within a reasonable timeframe and taking necessary measures to resolve any identified issues.

10. Exceptions and limitations

Despite our efforts to ensure maximum accessibility, there may be third-party content integrated into our site (such as maps or social media widgets) over which we do not have complete control. In these cases, we depend on external providers maintaining their own accessibility standards.

Similarly, some historical documents or old files may not fully comply with current accessibility standards. Where possible, we will work to update these resources or provide accessible alternatives.

11. Updates to this policy

LaColada reserves the right to modify this accessibility policy at any time to reflect changes in our practices, implemented technologies, or legal requirements. We recommend reviewing this page periodically to stay informed about our ongoing commitment to web accessibility.

Any substantial changes to this policy will be appropriately communicated through our website, ensuring that all our users are aware of the improvements implemented.

Last updated: December 2025